WHAT IS MEDIATION...
Mediation is a practical and positive strategy for managing and dealing with conflict
or other types of issues that frequently surface in most organizations or business related
situations.
Too often mediation is utilized only after other attempts at resolution have failed, or
other interventions are recognized as not feasible. Example, an employee
may not feel comfortable initiating a disciplinary action or filing a complaint, but would be open
to a one-on-one discussion mediated by an objective professional. There are numerous times
when it is in the best interest of the organization and the key individuals to use the services of an outside
mediator.
A good mediator is proficient at establishing boundaries and basic ground rules where
productive and constructive discussions can take place. Mediators help identify and clarify issues
and create an atmosphere where brainstorming and problem solving can be best achieved.
Although, mediation cannot guarantee success, it can offer an unbiased and productive
process that when done well, often is successful.
THE GOAL OF MEDIATION ...
The goal of mediation is to help people reach an agreement that is acceptable to all parties
involved and that is based on everyone having a role in creating a mutually acceptable agreement.
MEDIATION IS NOT A DEBATE ...
Mediation is not about who's right and who's wrong, rather it's about cooperation, accommodation
and mutual respect. Mediation is not a win/lose situation but rather a process to help produce a win/win
situation. Mediation is incapable of changing someone's beliefs, morals, values or personality characteristics,
but effective mediators generally are able to guide the process in a more amenable way so the parties involved
can eliminate the conflict or effectively address and identify the issues.
THE ROLE OF THE MEDIATOR ...
Mediators play a neutral role, as they encourage and guide the process. Their job is to assist
you in understanding one another and in reaching common ground. To do this, they establish ground rules
and ask questions (usually to one person at a time). They will help you identify the issues and interests
in need of resolution. Once issues and interests are identified, they will encourage you to brainstorm
solutions. After the mediation and with your help, they will write drafts of agreements. After receiving your
approval, they will give them to you to sign, date, and exchange.
MEDIATION BENEFITS ...
- Preserves confidentiality
- Promotes communication & cooperation
- Empowers parties to create their own resolution, not a judge
- Saves time & money
- Non adversarial, preserves relationships
- Control of the end result
