On-Site Training Programs

INCLUSION...MAXIMIZING DIVERSITY: Hidden talent is untapped assets. Today's work force demographics speak to the vital need to utilize diversity. Our practical approach to diversity opens the door for participants to learn how to work more respectfully and effectively with others.

Through experiential learning and follow-up, we help organizations build on their diversity and create greater collaboration.

BEYOND LEADERSHIP…INCLUSION, IMPACT, AND DISCOVERY: Today's leaders are enlightened leaders. This leadership program takes leaders a step beyond in order to meet the challenges of the new millennium. GEM®, a growth education model offers leaders new insights into issues that are often overlooked, yet negatively impact an organizations' bottom line.

As an additional learning experience and evaluation tool, participants will develop and implement an action plan for change that incorporates concepts presented in the program. It is recommended that the Beyond Leadership program concepts are presented at the executive level, and subsequently cascaded throughout the management team.

TRAINING THE TRAINERS: Trainers are important to outcomes. This training program develops dynamic trainers.

This program is designed to train-the-trainers in particular subjects or can be implemented as a way to teach training methods that create classroom atmospheres where learning is encouraged. All organizations can benefit from our train-the-trainer program.

BUSINESS WRITING: Proficient writing skills are critical. This beneficial workshop is designed for any professional, technical, clerical, or managerial employee. Participants will develop writing skills that will help them write with more confidence, clarity, and conciseness.

DOCUMENTING PROGRESSIVE DISCIPLINE: Accurate documenting saves money.

Knowing how and when to document is critical for reducing organizational vulnerability and liability.

This interactive training program provides a step-by-step, easy to understand progressive documentation process. Managers and supervisors receive direction on how to reduce liability through proper documentation. Participants also learn how documenting discipline helps employees to succeed in their work environment.

SELECTION AND RECRUITMENT: Why not pick the best.

Selection and recruitment is essential for developing a successful organization.

This training program assists recruiters or managers to advertise effectively and select with accuracy. How not to place an employer at risk, during this process, is also a critical part of this training. Participants learn valuable recruitment and selection skills that help save the organization from wasting dollars created by employee turnover.

ORGANIZATIONAL COMMUNICATION: It's not just words that determine success or failure.

In today's technology where there is less human contact, the ability to effectively communicate is vital to a companies profits.

Whether communication is person-to-person or via e-mails, faxes, telephones, or voice mail the message needs to be understood. This training program addresses components of communication, communication styles, listening skills, and inhibitors that impact communication. Participants gain insight into their individual style of communication and positive alternatives for change.

GENDER EDUCATION: Misinterpretation is not a valid excuse.

This program addresses gender-based problems that negatively impact every level within an organization. From interpersonal skills to total quality management, women and men need to learn how to better understand one another.

This training program creates the type of understanding that leads to professional relationships that are motivating and empowering.

MANAGING CHANGE: Change is growth!

Building a work force that effectively achieves the bottom line in positive ways requires maximizing the talents of others.

This program encourages participants to rethink how they interact with their associates and how they manage other people. Organizations facing any type of workplace or work force change will benefit from this training program.

CUSTOMER SERVICE: Customer service creates profits.

This training program is designed to teach participants how to understand, anticipate, and evaluate, their customers needs.

The program addresses the importance of both the internal and external customer and walks participants through a customer service process that helps build better customer relations.

SENSITIVE SELLING FOR THE 21ST CENTURY: Do you know who just walked out your door?

This sales training program is designed to help increase sales and retain valued customers.

Participants will learn selling techniques that will help motivate their customer and develop a buyer's atmosphere. This program targets the selling skills that are needed to successfully deal with today's educated consumer.