Along with valuable information and
understanding, this web-based interactive training program offers employees
the opportunity to develop skills that will help to defuse and handle
threatening or volatile workplace issue.
Our approach to this training is straightforward and sensitively addresses
the fears that employees have in today's work environment.
Through this training Steps Beyond helps protect their clients from the
immediate dangers and long-term losses that workplace violence creates.
Customized Web-Based Training Programs
To further meet the needs of our clients, Steps Beyonds' on-site training
programs can also be delivered on-line. Below is a list of our most popular
training programs.
DOCUMENTING PROGRESSIVE DISCIPLINE: Accurate documenting saves money.
Knowing how and when to document is
critical for reducing organizational vulnerability and liability.
This interactive training program provides a step-by-step, easy to understand
progressive documentation process. Managers and supervisors receive
direction on how to reduce liability through proper documentation.
Participants also learn how documenting discipline helps employees to succeed
in their work environment.
SELECTION AND RECRUITMENT: Why not pick the best.
Selection and recruitment is essential for developing
a successful organization.
This training program assists recruiters or managers to advertise effectively
and select with accuracy. How not to place an employer at risk, during this
process, is also a critical part of this training. Participants learn
valuable recruitment and selection skills that help save the organization
from wasting dollars created by employee turnover.
ORGANIZATIONAL COMMUNICATION: It's not just words that determine success or failure.
In today's
technology where there is less human contact, the ability to effectively
communicate is vital to a companies profits.
Whether communication is person-to-person or via e-mails, faxes, telephones,
or voice mail the message needs to be understood. This training program
addresses components of communication, communication styles, listening
skills, and inhibitors that impact communication. Participants gain insight
into their individual style of communication and positive alternatives for
change.
GENDER EDUCATION: Misinterpretation is not a valid excuse.
This program addresses
gender-based problems that negatively impact every level within an
organization. From interpersonal skills to total quality management, women
and men need to learn how to better understand one another.
This training program creates the type of understanding that leads to
professional relationships that are motivating and empowering.
MANAGING CHANGE: Change is growth!
Building a work force that effectively achieves the
bottom line in positive ways requires maximizing the talents of others.
This program encourages participants to rethink how they interact with
their associates and how they manage other people. Organizations facing any
type of workplace or work force change will benefit from this training
program.
CUSTOMER SERVICE: Customer service creates profits.
This training program is designed to teach
participants how to understand, anticipate, and evaluate, their customers
needs.
The program addresses the importance of both the internal and external
customer and walks participants through a customer service process that helps
build better customer relations.
SENSITIVE SELLING FOR THE 21ST CENTURY: Do you know who just walked out your door?
This sales training program
is designed to help increase sales and retain valued customers.
Participants will learn selling techniques that will help motivate their
customer and develop a buyer's atmosphere. This program targets the selling
skills that are needed to successfully deal with today's educated consumer.
